velki9 Privacy Policy

velki9 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy will tell you what kinds of personal information velki9 collects, how that information is used, who it may be shared with, and what steps we take to protect your information.

By using our platform, you are consenting to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services. The policy may change at any time, and the version published on the site after any change will be considered the effective version.

When opening an account at velki9, placing bets or playing casino games, and completing financial transactions, we may collect the following types of information:

1.1 Personally identifiable information

• Full name and date of birth
• Email address
• National ID (NID) or passport number (for identity verification)
• Residential address

1.2 Financial information

• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Wallet number (mobile banking)

1.3 Technical information

• IP address and device identifier information
• Browser type and version
• Operating system
• Cookie and session data
• Site access times, page visits, and gameplay logs

1.4 Communication information

• Live chat messages and the content of messages sent to the support centre
• Email communication records

velki9 collects your information only for legitimate and specific purposes. We use your information for the following reasons:

• Account management: To complete the registration, login, and account verification process.
• Financial transactions: To process deposits and withdrawals, prevent fraud, and ensure financial security.
• Service improvement: To personalise your gameplay experience and improve the quality of the platform.
• Age verification: To confirm that the user is 21 years of age or older.
• Legal compliance: To meet applicable laws, regulations, and regulatory requirements.
• Communication: To send important updates, security alerts, and service-related notifications.
• Responsible gambling: To identify and prevent problematic betting behaviour.

Ensuring the security of your information is our highest priority. velki9 uses the following measures to protect your personal and financial information:

3.1 Encryption technology

Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps your data completely secure during transmission. All sensitive information is stored in encrypted form.

3.2 Access control

Only authorised personnel may access your personal information, and only for purposes necessary in the course of their work. All our staff are bound by strict confidentiality agreements.

3.3 Retention period

We retain your information only for as long as legal or business requirements exist. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.

velki9 never sells your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Service provider partners

Limited necessary information may be shared with financial transaction processors (such as bKash, Nagad, Rocket, and bank transfers), technical infrastructure operators, and game software providers. These partners are required to adhere to the same strict privacy standards as we do.

4.2 Legal obligations

It may be necessary to provide information to relevant authorities as part of a court order, government directive, or legal process. In such cases we always operate within the bounds of the law.

4.3 Fraud prevention

Information may be shared with relevant agencies to help prevent fraud, money laundering, or other illegal activities.

velki9 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of cookies

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect anonymous statistics to understand platform usage.

You can control cookies through your browser settings, however disabling certain essential cookies may affect the functionality of the platform.

As an account holder at velki9, you have the following rights regarding your personal information:

• Right to know: You may ask what information we are storing about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted (within the limits of legal obligations).
• Right to object to processing: You may object to your information being used for specific purposes.
• Right to data portability: You may request a copy of your information.

To exercise these rights, please contact our support team via live chat or by email.

velki9 provides services only to those aged 21 or older. We do not knowingly collect any information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete all related information.

Our request to parents — monitor your child's internet use and keep them away from online gambling sites.

Our platform may contain content from game software providers such as PG Soft, Pragmatic Play, JILI, Spribe, or Evolution Gaming. These third-party services have their own privacy policies and we are not responsible for their data practices.

When using mobile banking services (bKash, Nagad, Rocket), the respective provider's own privacy policy will apply.

velki9 reserves the right to change or update this Privacy Policy at any time. We will post a notice on our platform whenever there are significant changes. Continuing to use our services after a change indicates that you have consented to the new policy.

We advise you to revisit this page from time to time and keep yourself updated on the latest privacy policy.

In the event of a data breach, velki9 will take immediate necessary action and notify affected users in a timely manner. We will conduct a forensic investigation, address technical vulnerabilities, and take preventive measures to stop any recurrence.

If you notice any suspicious activity or are concerned about the security of your account, contact our 24/7 live chat support immediately.